Mason Brown IT

Teams Calling

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Simple, Scalable, and Always Connected


Streamline your business communication with Microsoft Teams Calling. Get secure, reliable voice and video calling—all in one platform.

We manage everything from setup to ongoing support. You stay in control of your communication, while we ensure clarity, uptime, and cost-effective performance.

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[us_text text=”Why Teams Calling Matters” tag=”h2″ css=”%7B%22default%22%3A%7B%22text-align%22%3A%22center%22%7D%7D”]
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With Teams Calling, your team stays connected with clear, reliable voice and video—anytime, anywhere. We ensure consistent uptime so you never miss a call or meeting.

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Whether you’re adding new staff or expanding locations, Teams Calling scales with ease. You only pay for what you need, with no unnecessary complexity.

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We configure Teams Calling to meet strict security and compliance standards. From call encryption to user access controls, your business communication stays protected.

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We assess your existing cloud or on-premise setup, including servers, storage, and applications. The goal is to identify inefficiencies, gaps, and potential risks in your cloud environment.

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We review your current call volumes, user patterns, and communication needs. This helps us design a solution that improves quality and reduces unnecessary costs.

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Based on your business needs, we build a Teams Calling plan that aligns with your workflows—whether it’s for internal calls, client communication, or hybrid work setups.

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We handle the full migration to Teams Calling, including number porting, device setup, and integration with Microsoft 365—ensuring minimal disruption to your team.

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[us_text text=”Why Choose Mason-Brown IT for Your Teams Calling Solution?” tag=”h3″ css=”%7B%22default%22%3A%7B%22text-align%22%3A%22center%22%7D%7D”]
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We customise Teams Calling to suit your business—whether you’re a small team or a growing organisation. Your call setup will align with your daily operations, devices, and goals.

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As your team grows or your needs shift, Teams Calling grows with you. We ensure your system remains efficient, cost-effective, and easy to manage—no rework required.

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We integrate Teams Calling with your existing Microsoft 365 tools, devices, and workflows. This means smoother collaboration, faster communication, and less time switching between platforms.

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[us_text text=”Drive Your Business Forward with Cloud-Enabled Calling” tag=”h4″]

Don’t let old tech hold you back. Reach out to Mason-Brown IT today. We’ll set up a Teams Calling solution that boosts flexibility, keeps your data secure, and supports your business as it grows.

Case Study

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What is Microsoft Teams Calling and how does it work?

Microsoft Teams Calling (also known as Teams Phone or Teams Voice) transforms Teams into a cloud-based phone system.
It lets users make and receive internal and external calls via VoIP and PSTN directly from the Teams app—on desktop, mobile, or certified desk phones

What are the key benefits of using Teams Calling over legacy PBX?

  • Cost savings: No need for traditional hardware or multiple systems; VoIP runs over your internet 
  • Enterprise-grade features: Auto attendants, call queues, voicemail transcription, analytics and reporting
  • Flexible working: Same number and capabilities across desktop, mobile app, and desk phones

Do I need extra licenses or calling plans for external calls?

Yes. To dial landlines or mobiles, you’ll need:

  • A Teams Phone license (e.g. Teams Phone Standard or E5)

  • A PSTN connection via Calling Plan, Operator Connect, or Direct Routing.
    Outgoing minutes are included based on plan: domestic, international, or pay-as-you-go

How secure and compliant is Teams Calling?

Microsoft embeds strong security:

  • End-to-end encryption for voice/video

  • Multi-factor authentication

  • Regular compliance updates (GDPR, HIPAA, ISO)

Is Teams Calling suitable for small to medium businesses?

Microsoft embeds strong security:

  • End-to-end encryption for voice/video

  • Multi-factor authentication

  • Regular compliance updates (GDPR, HIPAA, ISO)

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